Legal information

Legal information

Top1. General Terms and Conditions governing Use of the Site and the Services Offered
  • Use of the site implies full and unconditional acceptance of the General Terms & Conditions set forth below. These Terms & Conditions may be amended or augmented at any time. Users of the website sncf.com are therefore advised to check them regularly.
  • The site should normally be accessible to users at any time. The SNCF may, however, decide to interrupt access to carry out technical maintenance, in which case the SNCF will endeavour to inform users in advance of the date and time of any such maintenance work.
  • The website sncf.com is regularly updated by the SNCF. The legal information may likewise be amended at any time. They are nonetheless binding on site users, and users are therefore advised to check them as often as possible.
Top2. Overview of the Website sncf.com
  • The sncf.com site is the property of the Société Nationale des Chemins de fer Français (SNCF), registered on the Register of Commerce of Paris under no. B.552.049.447, and whose Registered Office is at 34 rue du Commandant Mouchotte, 75014 Paris.
  • The data provider for the website is the SNCF Communications Division, 34 rue du Commandant Mouchotte, 75699 Paris Cedex 14 - Tel: +33 (0)1 53 25 31 19.
  • The current version of the website sncf.com was designed by Duke Paris, a specialised PR & communications agency, 86-90 rue Notre Dame de Nazareth, 75003 Paris and developed by Kap IT, consultancy and RIA & Web 2.0 Software R&D; firm, 18 rue des Gardes, 91370 Verrieres Le Buisson, based on an existing site, designed by the agency G2 Paris.
  • The SNCF Information Systems and Telecommunications Division is responsible for site maintenance.
  • The Publications Manager is Patrick Ropert, except for the Human Resources (François Nogué) and Suppliers (Pierre Pelouzet, SNCF Purchasing Division, 29 rue Waldeck Rousseau 69476 LYON Cedex 06 France).
Top3. Description of services provided.
  • The purpose of the website sncf.com is to provide information and assistance regarding all of the SNCF Group’s activities, products and services.
  • It is the SNCF’s constant endeavour to ensure that the information provided is as accurate as possible. However, the SNCF may not be held liable for any omissions, inaccuracies or deficiencies in updates, whether of its own doing or of due to third party partners that provide the information in question.
  • All prices stated on the site are given for information only and are subject to change. Please refer to the SNCF sales site, www.voyages-sncf.com (new window). Please note that the information given on the website sncf.com is not exhaustive and is subject to any amendments that may have been introduced since it was put online.
Top4. Contractual Limitations regarding Technical Data
  • The minimum configuration required for accessing the website www.sncf.com is as follows:
    • Screen: minimum 1024 x 768mm
    • Browsers: IE 6, IE 7, Safari 2, Firefox 2, Mozilla Firefox, Konqueror
    • The site uses Flash 9 technology.
  • Website users agree to access the site using equipment that is compliant with the configuration requirements indicated above and that is virus-free.
Top5. Intellectual Property
  • The name SNCF is a trademark duly registered by the SNCF. The SNCF logo is also protected as a semi-figurative mark.
  • The SNCF owns the intellectual property rights or holds the right to use all the items accessible on the site, in particular text, pictures, graphics, icons, sounds and software. Copyright for images used on this site: Bernard Lachaud – Eric Bernard – Gil Lefauconnier - Jean-Jacques d’Angelo - Jean-Marc Fabbro – Michel Urtado - Patrick Leveque - Philippe Fraysseix - Sylvain Cambon - Véronique Boyens - Raphaël Dautigny - Christophe Recoura - Olivier Thomas - Philip Plisson - Alexandre Velasco - Besix -Tristan Chapuis – Jean- Philippe Mesguen – Vila - Contextes - Thomas Brodin - Claude Biarotte - Jacques Graf - Jaime Castellanos - Fabrizio de Andreis – Drossard - Christophe Gruner - Christophe Decours - Dominique Paris - Agence Rapho/Gérard Uféras, Alstom, iDTGV - TBWA\Paris - Getty image - Label factory - La vie du rail - Roger Violet - Corbis Graphica - Publicis Consultants Net Intelligenz/Carré Noir - Sébastien Godefroy
  • No partial or complete reproduction, representation, amendment, publication or adaptation of any items on the site by any means whatsoever, without the prior written consent of the SNCF.
  • Any unauthorised use of the site or of any of the items it contains shall be deemed to constitute an infringement and subject to legal proceedings in accordance with the provisions of articles L.335-2 and following of the French Intellectual Property Code.
Top6. Limitation of Liability
  • The SNCF shall not be held liable for direct and indirect damage caused to users’ equipment when accessing the website sncf.com, and resulting either from the use of equipment not compliant with the specifications laid out in Point 4, or from the occurrence of a bug or from incompatibility.
  • Neither shall the SNCF be held liable for indirect losses (such as, for example, loss of earnings or loss of an opportunity) related to use of the aforementioned site, sncf.com.
  • Interactive areas (e.g. enabling the user to ask questions in the "Ask your question" area) are provided to assist the user. The SNCF reserves the right to delete without prior notice any item in this space which contravenes current French legislation, in particular French Data Protection provisions. Whenever necessary, the SNCF reserves the right to hold users liable under civil and/or criminal law, notably in the case of messages of a racist, injurious, defamatory or pornographic nature, irrespective of the medium used (text, photograph, etc.).
Top7. Personal Data
  • A declaration has been made to he CNIL (the French National Freedom of Information Commission) under receipt no. 1253753, concerning the processing of data of a personal nature collected on the sncf.com site.
  • The Data Controller is the SNCF Communications Division, and the purpose of the site is to enable contact with the internet users on various subjects by means of the interactive area for discussions, chat, competitions, newsletters, and answers to their questions. The SNCF may use the data gathered for the purposes of professional communications.
  • Data collected via the website is intended for SNCF Communications.
  • Finally, users’ attention is drawn to the fact that, under certain circumstances, the SNCF may be obliged, by reason of legal or fiscal procedures, to communicate information in its possession to the relevant authorities; it cannot be held liable in such cases.
  • Some of the information requested, marked with an asterisk, is required in order to process user requests. Other information, which the user is not obliged to provide, is requested in order to get to know users better and thus improve the quality of the service provided to them. Should you fail to provide any of the required information, the SNCF will be unable to give you the information you requested.
  • In accordance wit the provisions of articles 38 and following of Act no. 78-17 of 6 January 1978 (the Freedom of Information Act), all users have the right to access, rectify or challenge any personal data concerning them. To do so, a written and signed request should be sent, together with a copy of signed proof of identity, specifying the address to which the reply is to be returned.
  • The request must be sent by post to the following address: Direction de la Communication de la SNCF, Pôle Communication Multimédia, 34 rue du Commandant Mouchotte, 75699 Paris Cedex 14, France.
  • The databases are protected by the provisions of Act dated 1 July 1998 transposing European Directive 96/9 date 11 March 1996 governing the legal protection of databases
Top8. Hyperlinks and Cookies
  • The insertion of hyperlinks in any part of the website sncf.com is forbidden without the prior written consent of the SNCF.
  • This site contains a certain number of hyperlinks to other sites, inserted with the approval of the SNCF. However, since the SNCF is not able to check the content of the sites visited in this way, it shall accept no liability in this regard.
  • Browsing the website sncf.com may cause cookies to be installed in the user’s computer. A cookie is a small file which cannot be used to identify the user but which records information concerning the browsing by a computer on a site. The purpose of the data obtained in this way is to facilitate subsequent browsing of the site and also enable various measures of site usage.
  • Refusing to use a cookie may make it impossible to access certain services. However, users may configure their computers as follows to refuse cookie installation:
    • With Internet Explorer: go to the Tools menu/Internet Options tab. Click Privacy and select Block all Cookies. Click OK to confirm
    • With Netscape: the Edit/Preferences tab. Click on Advanced and select Deactivate Cookies. Click OK to confirm
Top9. Applicable Law and Competent Jurisdiction
  • Any dispute related to use of the website sncf.com is governed by French Law and shall be referred exclusively to the courts of Paris, which shall be deemed to have competent jurisdiction in such matters.