***Corona update - due to the current world state,
we cannot commit to shipment arrival estimation with standard shipping.
For guaranteed and fast shipping please choose express method***
Each item is handcrafted in our studio. Please allow 3-7 days for us to make & ship your order. We normally ship items by Eco Post (premium standard shipping) with a tracking number. The items are shipped to your Etsy address, if you want the shipment to a different address, please contact me.
Shipment from ISRAEL usually takes 14-30 days within Europe and overseas.
However, the package can be delayed in the event of holidays or bad weather (and especially during COVID-19 situation) it may take longer than that. If you have not received the package after 30 days please contact us and we will figure it out. We will provide a tracking number once the package is shipped out and follow the tracking number to ensure the package arrives on time.
If you must have your item within a certain date contact us and we can discuss express shipping options. Express shipping is between 17$-52$ depending on the weight of the package and the country of residence.
***Please note that the buyer is responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs***
The products leave our studio in perfect state. However, damage can occur while in shipment. If from any reason you are not satisfied from your product, you may return it within 14 business days and get full refund (shipping costs are excluded).
Special requests for products can be discussed.
Please contact me for any inquiry hello@nama-lab.com
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